Most helpful customer reviews
10 of 10 people found the following review helpful.
Two non-functioning units, poor customer support
By Bryan K
Alright, so, I ordered one of these. Upon opening the box I was impressed with the condition of the tablet; no signs of wear, amazing screen condition, generally happy. I booted it up, set it up and all was well until the CPU fan turned on - an incessant grinding noise and eventually would jam up and shut down. I immediately contact the seller and inquired about replacement and reimbursement, 5 days later and still have not heard back from them. I am returning it to Amazon immediately.
While I was waiting for a response from the seller, I needed a laptop/tablet for work. So I ordered another one from them and was hoping that the first was just a dud/fluke; this stuff happens after all. Same reaction on opening the package, the tablet was visually in great condition. However, this time, the unit came with a defunct battery that would not charge and would not power the laptop when not plugged in. I am not even attempting to contact the seller this time around due to the lack of their response on the first two attempts. Will not be buying from this seller again, and will just buy a new Surface Pro 3 new for an extra 150$; don't waste your time here people.
-Visually, the laptop is in great shape, no signs of wear or tear
-When working, the laptops are great and very easy to use in both laptop and tablet mode. I will be buying a new unit rather than refurbished from a different seller
-Two units arrived completely useless
-Very poor customer support from seller
-Refurbishing means apparently only the visual aspects and not the mechanical/electrical components
7 of 7 people found the following review helpful.
Product was defective. Struggling just to get a refund
By Amazon Customer
Ordered this about 2 weeks ago. When it arrived it functioned as normal. After completing the account set up the graphics drivers started crashing, and when i say crashing I mean over and over again. I made an attempt to get to the driver update page and the screen flashed off, then came back BUT the background was now black and the screen was unusable. the device then started heating up rapidly. I turned it off and immediately called them to ask about it, in which the lady told me it was defective. I asked to receive a refund rather than a replacement and she agreed to do so. I sent the item back and patiently waited for my refund. Here I am 2 weeks later, still waiting. She told me they received it 8 days ago. Every time I call I get the same answer, "we will be emailing you about it soon."
5 of 5 people found the following review helpful. See all 13 customer reviews...
Doesn't come with stylus.
By Kelvin Lam
I have purchased more than 10 surface pro over the years for both business and personal use.
This is the first time that a surface pro does not come with the standard stylus included by Microsoft for any Surface Pro. Unreliable seller in that respect.