Most helpful customer reviews
171 of 174 people found the following review helpful.
Dedicated to satisfied customers
This case is okay - it feels sturdy and it does have the "wake up" feature (as soon as I open the cover the Kindle lights up). That is cool. But, the stylus holder was like a rotted elastic. As soon as I touched it the elastic literally disintegrated/came off in my hand. I didn't want it anyway because I don't use a stylus - but, still... quality check, anyone?!
For anyone sensitive to strong smells this case does have a strange fake leather/fish scent that is pretty intense. Maybe it will go away with more time.
Update: the manufacturer has contacted me via telephone 3 times since I posted this review. On one hand I really appreciate their dedication and desire to help me with the quality issues. Business ethics is important and it is something I personally do not witness enough. With that said, the calls are kind if unnerving. Does Amazon give out my number? I don't want to get into discussions on the phone. But maybe I am just grumpy. Either way, they sent out a new case and it is much better than the first. I didn't need a 2nd case, but I am, again, impressed with their dedication and service (hoping not to get another call too!)
92 of 93 people found the following review helpful.
Nice case but came to me dirty...*(Update) - Fintie Customer Service is the best!
Nice case but came to me dirty...very dirty on the inside flap as if it's been used already. Decided to keep it and clean it. Sending it back would have not been worth it. *(Update) - Received a call from Fintie customer service. Very professional and apologetic and assured me the product was new and not used being that it was just released. Blamed it on manufacturing. Promised to ship another one out immediately and refund the shipping cost of the first one. As I stated, the case is fine. Wake/close feature is great. Sturdy and attractive. Thanks!
89 of 91 people found the following review helpful. See all 4528 customer reviews...
I am extremely pleased with their customer service
By Kindle CustomerLisa
Just received this case much earlier than expected. It actually arrived same day as my new tablet. I had emailed this company with questions before they even listed the tablet for the new 2016 hd8 tablet. They were very helpful. I am extremely pleased with their customer service, fast delivery AND I LOVE this case! Protects the tablet and is beautiful, well made, very easy to securely put tablet into it. Great product!! It's tough to find good quality products, good customer service....thank you Fintie and Amazon for proving it's possible!!