Most helpful customer reviews
3 of 3 people found the following review helpful.
Not 7.1 surround out-of-the-box and problem with software (see review!) SEE EDIT AT END TO SEE CUSTOMER SERVICE RESOLUTION
By C. Tyjewski
Please note: I've added one extra star as of this edit (see edit below) due to the prompt customer service resolution to the problem I had with the headset. However, given the fact that I had to go through the process at all, I can not give this more than one extra star because, while they did provide me with a compromise that I suggested and agreed to, ultimately, the product is still not what is advertised.
First, the pros: It is very comfortable. I wear it for 6 to 8 hours straight with no problems. Sturdy construction both in terms of the headset itself and the cord/wire; so, should hold up to a lot of use. Retractable mic is a nice feature that makes it less likely that the mic will break as well. It comes with a nice sturdy case; so, if you travel and need to bring it, your headset is well protected from damage and, well, it just looks nice and pro to have a case for your headset. I'm not a big fan of lights blinking on and off and all of that bling but, if you are, it has that too.
Now for THE con: They advertise that this is a 7.1 virtual surround sound headset and has drivers that run separately from one's computer. It does not have them out-of-the-box. You have to go to a website that is, according to Norton's and Spybot S&D (two reliable anti-virus and anti-keylogger software companies) unsafe website and the software itself is corrupted (according to reports); so, use at your own risk. Whether or not it has a virus or keylogger, I don't know but I'm not taking chances with my computer. I have contacted the company to discuss what is, essentially, false advertising to see about either correcting the problem or a return of their product. Will see how they respond.
EDIT: After about 4 business days of back and forth about the software to make the drivers work (i.e. to make the headset 7.1 virtual surround as advertised), the company agreed to refund some of my money (i.e. discount the headset $20 U.S. dollars) to reflect the fact that this headset is not what they claimed it was. They also agreed to change the advertising until their software for their drivers was fixed so it was no longer a security risk -- something they claim is not a problem with their security programs in China but is a problem with U.S. software (as I stated).
If it were advertised for what it actually is, I would give it 4 or 5 stars; it is a solidly made product (as I stated in my "pros" above). BUT, if you're looking for 7.1 virtual surround, this product's drivers are, currently, an at risk product according to Norton's software as well as Spybot S&D (Norton's literally wouldn't let me install it and when I scanned it with S&D it got flagged as well). So, don't buy if that's what you're looking for but if you're hard on your headset and wear them for long periods of time and, therefore, need something durable and comfortable, these may be the the product for you.
0 of 0 people found the following review helpful.
Sound = Great. Microphone = Not So Much.
By Make It So
UPDATE: I am returning these. While wearing, if I even touch the outside of the left speaker, the speaker makes a really bad scratchy sound. I am very disappointed with this headset.
The sound quality is fantastic. The microphone quality is the opposite. My friends told me they could hardly hear me with this headset. I have everything boosted to max output levels in Windows 10. Even the "set up microphone" wizard in Windows said there was a problem. It could barely pick up my voice. There is no "boost level" check box that is present like when I use a 3.5mm jack. My old Sennheiser budget headphones had worse sound quality but the microphone put this one to shame. Two stars are removed for that alone. I have a massive head and these fit with ease and are very comfortable. I occasionally have to move them off the ears a little to give my ears a little air but it isn't too terrible.
0 of 0 people found the following review helpful. See all 36 customer reviews...
Amazing and Price is Unbeatable!
By Tylan Wheeler
These xiberia T18 are the best sounding headphones and have an amazing price. They sound like what you would expect over 200 dollar headphones to cost. I could hear enemy movements with ease. Unfortunately I have to return them because I need something that works with Xbox 1 and my Mac. Other then them being only USB these are amazing and the metal frame is strong. As far as comfort ability these are so soft and amazing. The memory foam makes you want to sleep with them. Lastly I have a ton of respect for xiberia now, they sold these at a great price and the packaging was far better then most over 150 dollar headsets. They give you a hard case and a very sleek design. I wish I could keep these. Please come out with ones that are multi platform compatible and I will for sure be buying some. Oh and only thing that some people might find a problem ( I did not) is that the huge thick memory foam makes the headset look huge but worth it for how comfortable it is.