Most helpful customer reviews
23 of 25 people found the following review helpful.
Fails at the printing basics
An all in one printer is usually a compromise in terms of functions, but this one looked like it had all the features that would allow my wife to put away her 11 year old Canon 4400f scanner ($79 then), 10 year old HP 6980 printer ($119 then) and 8 year old HP Photosmart A516 printer ($79 then) to clear up a little desk space. Boy, was I wrong. The reason this printer has such a low cost-per-page is because it does not use as much ink as it should. Black is not black. Colors are not the correct colors. Everything is washed out and faded. I tried the calibration process but the calibration prints were so light I could not see the yellow at all. OK, there are usually settings for that, so I went in to the maintenance menu and chose "color settings". The menu option then asked to print a test sheet I just printed, and then said" "go to maintenance menu to adjust color settings".....which is exactly what I just did! There are no color adjustment settings! It is an endless loop! The printer assumes that if colors are too light, it must be a clogged ink jet. Unlike other printers, there is nothing you can do to adjust the actual ink output! (Again, this is how they can say they have such low cost per page.) Once out of maintenance, I printed about 6 pages with black 12-20 point text and they look brown...not black by any standard. I ordered some additional ink (about $80 worth, but supposedly enough for 5000 black and 1200 color pages) in the hopes that the "sampler" ink that came with the printer was the culprit. I installed this new ink a few days later when it arrived and tried again. Exact same results. Good photo paper, best print quality and....and...and...and...(it takes forever to print something in this mode) the photos look like everyone is standing in a fog bank EXCEPT for things that are blue, which are leap-off-the-page blue. Honestly the worst photo prints I've seen out of the 10 or so color printers I own or have owned. The "just call customer service" number is closed on weekends (one number provided is disconnected) and the "chat now" option is "unavailable".
I waited until the next day and chose the chat option when it was available. I waited 47 minutes to CHAT (not speak) with somebody and when I did, there was a 2 minute wait for each response. The woman sent me through the basics, which I had been through several times already, and asked me to scan and send her some samples. OK, think about this. Print something out on the printer. Scan it with the printer and then send it via a link in Chat. Scanners are typically calibrated with very high contrast when scanning text, so of course the test sheet I sent her looked black. even with that, you can still see that the black is not black and colors are awful. (See attached images:lighter ones are form this printer. Darker ones are from a 10 year old HP, both on plain paper, Brother prints on "best" quality). After nearly 47 minutes waiting and over an hour chatting with somebody, the end result was that there was nothing they could do and that I needed to take the printer to a Brother authorized repair facility to have them take a look at it. No promises. No acknowledgement that that there was any issue.
So now I have to decide what to do. Should I try to return it. (This isn't the Amazon seller's fault, it is Brothers!), should I invest another 2 plus hours and a 10 mile drive to take this brand new printer to a repair place? Or should I just write off the $200 I've spent so far (including the XL ink cartridges)? Given the grief I've had so far, I'm going to try to return it.
At this price point, I'm not expecting it to print 40 pages a minute, generate spectacular, color corrected scans or print studio quality-photos, but I do expect it to work better than the 10 year old equipment it is replacing in a home office environment. It absolutely does not! Now I've wasted a lot of time, money and energy on this Brother MFCJ5620 printer and I am honestly not sure it will be worth it to return. Am I expecting too much? Apparently I am. I cannot recommend this printer or, based on Brother's customer service, any Brother printer.
4 of 4 people found the following review helpful.
Good hardware, terrible commuinication software
The hardware surely deserves more than this, probably 5 stars, but this printer has a tremendous difficulty communicating with your computer as soon as you use the WIFI. Try to plug back the cat5 cable but that does not mean you'll be able to print through your LAN. Reset the network (after looking for hours in the manual how to switch back from WIFI to LAN) but your Window 7 will not find the printer on the network... Got to find the i.p. number and enter it by hand. Do not think ever using a router with dual band; each time your computer switch back and forth between 2.,5 Ghz and 5 GHz, the printer is lost. You'll find yourself regularly digging into the properties of your scanner device (property window that is hard to find, make sure you keep your heavy email correspondence with Brother in a handy place) to adjust varied i.p. or names... And I am not talking about trying to scan! The Paperport software is simply incapable of finding the printer in any of the issue above. This Brother is not a brother, move on.
6 of 6 people found the following review helpful. See all 40 customer reviews...
Prints and scans are excellent from the router or the smartphones in the house ...
By Francois R. Tetu
Prints and scans are excellent from the router or the smartphones in the house (iPhone-android-windows(nokia 928)). I did not installed the fax. When directly plug to router, use a static IP. Runs perfect. Super package deal. Must use the starter cartridge when new, then replace with non-oem if you want. If you try first with the non-oem, it will tell you to put the starter cartridge.